Quick answers
Frequently asked questions
Everything people usually ask before their first order. Can't find it here? Email us — we answer everything ourselves.
How does ordering work?
Browse the shop, add what you want to your bag, and check out with Square — no quote, no waiting to buy. Every piece is custom made: allow 2–3 weeks before dispatch, then tracking by email and text the moment it ships. The full story is on our about page.
When will my order ship?
Every piece is custom made rather than pulled off a shelf — please allow 2–3 weeks before dispatch. You'll get tracking by email and text the moment it ships, and if the wait ever changes we'll tell you straight away.
What size should I get?
Our tees and hoodies are a classic, true-to-size fit — take your usual size, or size up one for a roomier look. Caps are one-size adjustable and the carry is a fixed size. If you're between sizes or not sure, email us and we'll help you pick.
How much is shipping?
Shipping is included — the price you see is the price you pay, sent Australia-wide and tracked at no extra cost. You'll get tracking by email and text the moment your order is on its way.
Can I pick up in Sydney?
Yes — Sydney pickup is free. Choose pickup at checkout and we'll email you the moment your order is made and ready to collect, with where and when.
How do I pay? Is it secure?
Checkout runs through Square in Australian dollars — the same processor used by thousands of Australian businesses. Your card details go straight to Square and never touch us.
Can I return or exchange something?
Yes. If your size isn't right or you've changed your mind, you can return or exchange any unworn item within 30 days — full details, including how to start one, are on shipping & returns.
How do I check on my order?
Every update — payment, packing, shipping, tracking — arrives by email and text automatically. You can also sign in to your order portal any time with your order reference (it starts with TLF-) plus the email or mobile you used at checkout.
How do I hear about new pieces?
Follow @theselookfresh_ on Instagram or join our Discord — that's where new drops land first. Or browse the shop.
Want something we don't stock?
We'll source it. Tell us what you're after on the request page and we'll track it down and send you a price.
How do I contact you?
Email quotes@sourcedbytlf.site — a real person reads it. For anything about an existing order, include your order reference (it starts with TLF-).